FAQs

ORDER CANCELLATION 

Cancellation: Not allowed.
Refund: No refund and order will be fulfilled as it is. 
Cancellation: Allowed within 7 days after order is placed.
Refund: 90% of payment made will be offered.

However, full refund (100% of payment made) will be offered if we aren't able to fulfill the delivery due to unforeseen event.
Cancellation: Allowed within 7 days after order is placed.
Refund: 80% of payment made will be offered.

However, full refund (100% of payment made) will be offered if we aren't able to fulfill the delivery due to unforeseen event.

DOMESTIC SHIPPING

Delivery: 1 - 3 working days after courier pick-up.
Courier Pick-up: Mon, Wed, Thu and Fri only.
Note: Order placed after 9am will be picked up by courier on the next available courier pick-up day.
Delivery: The ETA will be stated on each individual listing.
Delivery: The ETA will be stated on each individual listing.

Orders of S$99+ qualify for free shipping. Otherwise, we charge a flat rate shipping of S$4 per order.

INTERNATIONAL SHIPPING

The shipping costs are based on either volumetric or actual weight, whichever is higher. Please email to geekster.sg@gmail.com with the following information for the quote: 

a. Country 

b. Postal Code

c. Item

MISSING COMPONENTS / PARTS REPLACEMENT

We are sorry to hear that you are having issue with missing or damaged component(s). Please reach out to the respective publisher's customer support to facilitate the part(s) replacement process. To make your life easier, we have listed down the URL for some of the well known publishers below:

URL: https://www.alderac.com/customer-service/

Please submit a ticket to AEG through the URL above and select the game that you need help with and the issue - Missing or damaged components. 

URL: https://boardanddice.com/customer-support/

Please submit a ticket to Board & Dice through the URL above.

URL: https://docs.google.com/forms/d/e/1FAIpQLSf8dnAPy0OGJsmanZ00DTlsdYDqP3kK-OSkqtELjFusjRxkAA/viewform

Please submit a ticket to Capstone Games through the URL above. 

To request for receipt of the game purchase, please email to geekster.sg@gmail.com. For Shopee purchase, you may just attach a screenshot of your purchase. 

URL: https://tmbsupport.chiptheorygames.com/support/tickets/new

Please submit a ticket to Chip Theory Games through the URL above. Select Component Replacement from the dropdown list of How can we help you? field.

Retail / Standard Edition:

Please email to geekster.sg@gmail.com or Shopee Chat with the photo proof of the missing / damaged component(s). We will try our best to facilitate the component replacement via our supplier. If our supplier is able to replace the said component(s), please do expect a lead time of between one and two months. We will contact you again once the component(s) have arrived for the next step.

KS Edition:

URL: https://support.cmon.com/hc/en-us/requests/new

Please submit a ticket to CMON through the URL above. Under Please choose a request type below, select Parts Replacement and proceed to fill out the rest of the form.

URL: https://craniointernational.com/contacts/

Please submit a ticket to Cranio Creations through the URL above by selecting For replacements.

Please email to info@eagle-gryphon.com to request for parts replacement.

The parts replacement program was no longer available. In fact, all publishers under Asmodee will not entertain parts replacement anymore.

Please email to geekster.sg@gmail.com or Shopee Chat with the photo proof of the missing / damaged component(s). We will try our best to facilitate the component replacement via our supplier. If our supplier is able to replace the said component(s), please do expect a lead time of between one and two months. We will contact you again once the component(s) have arrived for the next step.  

Publishers under Asmodee:

• Access

• Atomic Mass Games

• Bezzerwizzer Studio

• Catan Studio

• Days of Wonder

• Edge Entertainment

• Exploding Kittens

• Fantasy Flight Games

• Gamegenic

• Libellud

• Lookout Games

• Mixlore

• Pearl Games

• Plan B

• Purple Brain

• Rebel Studio

• Repos Production

• Space Cow

• Space Cowboys

• Unexpected Games

• Z-Man Games

• Zygomatic

URL: https://garphill.com/replacement-parts

Please submit a ticket to Garphill Games through the URL above. 

URL: https://docs.google.com/forms/d/e/1FAIpQLScfbjG3U2JQblBR-zyEuK2rR6ywLqR6MdF32gnKsjGciUKMsQ/viewform

Please submit a ticket to Leder Games through the URL above. 

URL: https://luckyduckgames.com/parts

Please submit a ticket to Lucky Duck Games through the URL above. 

URL: https://docs.google.com/forms/d/e/1FAIpQLSexwVpzbHTEl4gP5npj2n4ysQiPfy9EyZ-C9-Bvvylz3SdnQQ/viewform

Please submit a ticket to Pandasaurus Games through the URL above. 

URL: https://renegadegamestudios.com/customer-service

Please submit a ticket to Renegade Game Studios through the URL above. 

URL: https://docs.google.com/forms/d/e/1FAIpQLSe268XLkyXRR-a2OslwUH1cu1l-l_r45Laj3F0EnDpl3i3n4A/viewform

Please submit a ticket to Roxley through the URL above. 

URL: https://stonemaiergames.atlassian.net/servicedesk/customer/portal/4/group/5/create/26

Please submit a ticket to Stonemaier Games through the URL above.